Ravi Rajagopal
Portfolio

Ravi Rajagopal

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Portfolio — Design Leadership Across Security, Data & Cloud

Making complex platforms
legible — across security,
data, cloud, and collaboration
at enterprise scale.

Design executive with 25 years in UX — currently leading Cohesity's shift to an AI-first design practice, built on two decades leading design organizations across cybersecurity, data protection, cloud infrastructure, and collaboration platforms.

NowHead of Product Design, Cohesity
BeforeAWS · Palo Alto Networks · Cisco
FocusAI-first practice · Platform UX · Design orgs
SCROLL
GOLD · 2023

London Design AwardsUI/UX — Cohesity's AI-powered data security platform

2024 · 2026

UX Design AwardsProduct category — Cohesity Data Platform

RED DOT

Webex Spark BoardHardware + software collaboration experience

01 — About

Built for the friction points
complex systems create.

Ravi Rajagopal

I've spent my career on the hardest kind of UX problem: systems where the user can't afford to get it wrong, and "simple" has to hold up under a security review, a compliance audit, or a live outage. At Cohesity, I lead product design and research for a cyber-resilience platform that, after its 2024 merger with Veritas, became the world's largest data protection software provider — and I'm now driving its shift to an AI-first design practice, from Claude-powered prototyping to AI-assisted reporting.

Before that: five analytics business units at AWS, the first design org at Palo Alto Networks, and next-generation Webex at Cisco, working with the hardware team on the Red Dot Award–winning Spark Board.

What stays constant: obsession with the end user's actual moment of friction — the network admin who can't finish onboarding, the SOC analyst buried in alerts, the IT lead managing 100,000 policies — and, increasingly, using AI to close the gap between spotting that friction and shipping the fix.

COHESITYHead of Product Design
AWSDesign Head, Analytics ($3B+ revenue)
PALO ALTO NETWORKSBuilt design org, ground up
CISCO WEBEXUX — desktop, mobile, hardware
DOMAINSecurity · Data Protection · Cloud · Collaboration
02 — Leadership Approach

Vision, process, people —
in that order, on purpose.

The framework I run every design org on, regardless of the product underneath it or which time zone the team sits in.

01 / VISION

Think holistically

  • Look at overall goals, not just the ticket in front of you.
  • Stretch the end-user experience boundary toward something genuinely delightful.
  • Drive outcomes from obsession with customer needs, not internal roadmap convenience.
02 / PROCESS

Stay intent-focused

  • Why, what, and how — in that order, every time.
  • Execute iteratively against actionable, measurable goals.
  • Champion cross-functional collaboration with PM, engineering, and support.
03 / PEOPLE

Build the team that outlasts you

  • Hire, inspire, manage, and mentor a world-class UX team.
  • Build career ladders, not just headcount.
  • Build relationships on trust — and on being trustworthy.
03 — Right Now

Cohesity

Leading design through the largest merger in data protection.

In December 2024, Cohesity's merger with Veritas created the world's largest data protection software provider — 12,000 customers, 85+ of the Fortune 100.

As Head of Product Design, I lead the entire UX design and research organization — two directors and a senior design manager reporting directly — and grew the team from 9 to 24 designers across Bangalore, Pune, Costa Rica, and the US.

I lead product design for Helios, Cohesity's single management platform for data protection, security, and analytics — moving it from an apps-based experience to an AI-first one, and redefining the platform's visual language end to end.

After the merger, I reconciled two mature design systems, two information architectures, and deeply ingrained enterprise workflows into a single design direction — without disrupting either customer base.

  • Unified reporting vision spanning Helios, ITA/Alta View, and on-prem environments — grounded in research on AI-based reporting for the "Day 2" experience.
  • Recovery Agent usability program (9 participants) surfaced 25+ issues and drove 22 fixes, feeding directly into product strategy.
  • Usability as a release gate — products ship against a 4-out-of-5 bar in testing, directly informing product management decisions.
  • Org & accessibility — partnered with HR to re-level the design org and build career ladders, created a new UI Engineer role, and lead the platform's accessibility initiative.
9 24
designers, Bangalore · Pune · Costa Rica · US
12K
customers on the combined platform
85+
of the Fortune 100 served
25+ / 22
issues surfaced / fixes shipped, Recovery Agent study

Helios — Cohesity's single management platform for data protection, security, and analytics. Shown in its AI-first visual language, light and dark.

Cohesity Data Cloud sign-in screen
Helios — Sign In
Helios AI assistant welcome state, Good morning Ravi
Helios — AI Assistant, Welcome State
Helios AI assistant answering a question about failed backup jobs
Helios — AI Assistant, Incident Triage
Helios platform dashboard with global health, compliance, storage, and protection coverage
Helios — Platform Dashboard
Helios dashboard showing resiliency score, threats detected, recovery readiness, and anomaly detection
Helios — Resiliency & Threat Dashboard
Helios AI assistant, light theme, answering a question about failed backup jobs
Helios — AI Assistant
Identity Protection Overview data visualization across AD, Entra ID, and Okta, detail view
Helios — Identity Protection Overview

AI-First Practice

A core team member and named decision-maker on Cohesity's Product Org AI Transformation — moving the organization from static, document-heavy handoffs to Claude-powered, prototype-driven workflows.

40×
faster-delivery goal driving the program
28
designers, PMs & partners in the Wave 1 cohort
3wk
cascade model across PM, Design, Product Ops, Content
What I own
  • Authored the Product Design "Figma to Claude" transition strategy.
  • Own the Mockups & Design module of the official train-the-trainer curriculum.
  • Created Designing Helios with Claude Design — hands-on workshops teaching PMs and designers to generate editable HTML mockups, interactive prototypes, and design variations.
  • Trained the 28-person Wave 1 cohort through a 3-week cascade model spanning PM, Design, Product Ops, and Content.
AWSAnalytics — OpenSearch, Athena, EMR, Redshift, MSK

Aligning five product teams and $3B+ in revenue behind one UX vision.

Five analytics products had grown up independently — each with its own roadmap, its own conventions, and its own idea of what "good design" meant.

My role
  • Headed UX across all five business units; owned UX vision and strategy for the two $1B+ products directly.
  • Partnered with execs and PM/engineering leadership to align UX roadmaps to business goals, including the pivot to serverless and IDE-studio experiences.
$3B+
combined revenue across the five business units
8 30+
team scaled 4x within a single year
40%
EMR business growth supported in 2021

Shown: the AWS Console today, for product context — the five services this role spanned, not literal screens from 2021–2023.

Amazon Redshift Serverless console, data backup and recovery points
AWS Console — Amazon Redshift
Amazon OpenSearch Service console dashboard
AWS Console — Amazon OpenSearch Service
Amazon Athena query editor console
AWS Console — Amazon Athena
Amazon EMR console, notebooks and Git repositories
AWS Console — Amazon EMR
Amazon MSK console, cluster detail and EventBridge pipes
AWS Console — Amazon MSK (Managed Streaming for Apache Kafka)
Outcome

Built the hiring, mentorship, and career-development structures needed to scale a UX org 4x in a single year — 8 to 30+ designers, researchers, and managers — while keeping design embedded in the shift toward serverless and IDE-based product experiences.

Palo Alto NetworksCortex XDR

Turning a 40-step, support-dependent onboarding into self-service.

Network admins couldn't get a security product live without hand-holding from sales engineers or support — the worst possible first impression for a security tool.

Problem
  • Admins could not complete the steps needed to onboard Cortex XDR on their own.
  • Onboarding spanned email, a separate data-lake console, agent installation, and a customer support portal.
My role
  • Drove UX vision with product management, sales engineering, and customer support.
  • Grounded the redesign in follow-me-home studies and direct customer interviews.
100%
of new customers needed a support ticket or sales hand-holding
40+
discrete steps in the original onboarding path
Days Hrs
time to a working, onboarded product
Existing Cortex XDR onboarding flow, mapped step by step, with red indicating steps that required outside support
Mapping the existing flow made the problem visible before it was solvable — every red step is a point where users got stuck without help.
Redesigned activation dashboard giving the admin immediate status and next actions
The redesigned activation moment — immediate access, live status, and clear next actions instead of a waiting screen.
Outcome

Self-service onboarding cut the process to a couple of hours instead of days, instrumented with Pendo for ongoing journey analytics, and became the blueprint other onboarding flows across the portfolio were built from.

Palo Alto NetworksPrisma Access / Firewall Management

Re-architecting policy management for 100,000+ firewall rules.

Navigation had grown around the database schema, not the admin's workflow. The result was reactive firewall management at a scale where reactive doesn't work.

Problem
  • Navigation and workflows overwhelmed users; UX had been built around the schema, not the task.
  • Firewall insight was shallow and manual — the experience was reactive, not proactive.
My role
  • Drove the UX re-architecture with product management and engineering, informed by analysis of 60,000 support tickets.
  • Constrained the entire IA to a max of three page levels, regardless of workflow.
60K
support tickets analyzed to inform the re-architecture
100K
security policies managed by large customers
100+
distinct workflows consolidated
Redesigned workflow architecture with main nav, score card, contextual info and a 3-level page structure
Every workflow — regardless of complexity — now resolves in three page levels: main, secondary, and a side card for edits.
New dashboards giving a birds-eye view of firewall health across a distributed network
A birds-eye dashboard replaced manual exploration — admins now see where attention is needed before it becomes a ticket.
Outcome

Consolidated navigation, richer data visualization, and a built-in best-practice assessment (BPA) that shifted the product from reactive to proactive. The work produced a firewall design system later adopted across UX and UI engineering to raise consistency and velocity.

Cisco WebexMessaging, Meetings & Video

From "walk up to a projector" to join-in-seconds, across every device.

Meeting join time averaged over three minutes. The room, the desktop, and the mobile app all felt like different products — for an audience of 150 million users.

Problem
  • No seamless experience between devices; setting up a meeting in the room itself was cumbersome.
  • Pre-, in-, and post-meeting experience was disjointed for millions of daily users.
My role
  • Led design for next-gen Webex (Cisco Spark) across messaging, meetings, and video; managed a multidisciplinary team across China, Ireland, and the US.
  • Collaborated with the hardware team on the Red Dot Award–winning Spark Board, and designed the first Webex Apple Watch app in partnership with Apple.
3min+
average meeting join time, before redesign
<10sec
join time in-room, via proximity
150M
Webex users affected by the redesign
Before and after comparison of a Webex-enabled conference room
Before: cables, a whiteboard, a laptop tether. After: a single display and a proximity-based join — same room, entirely different first ten seconds.
Overall Webex experience across activities, messaging, files, and Webex Board virtual meetings
One consistent interaction model across activities, messaging, files, and the physical Webex Board.
Webex on Apple Watch — join, connecting, participants, and personal room states
Webex on Apple Watch, featured as a top-10 enterprise collaboration app — the smallest surface in the ecosystem, held to the same standard as the boardroom.
Outcome

Simple, scalable, consistent UX across devices; meeting join time in rooms cut to seconds via proximity; a five-phase "ladder" rollout that let engineering ship incrementally across mobile, desktop, and hardware without blocking on one big-bang release. I also owned the end-user experience of the Webex App Hub marketplace for third-party integrations.

04 — Track Record

25 years. Six companies.
Every team bigger than I found it.

The organizational half of the job — scaling teams and reach without losing craft.

Cohesity Head of Product Design
San Jose, CA
2023 — Present
9 → 24 · Bangalore, Pune, Costa Rica, US
AWS Design Head, Analytics
Remote / Bay Area
2021 — 2023
8 → 30+ in one year
Palo Alto Networks Sr. UX Manager
Santa Clara, CA
2018 — 2020
4 → 15 · US, Israel
Cisco Webex Sr. UX Manager
San Jose, CA
2015 — 2018
Distributed · China, Ireland, US
TIBCO Director, UX
Palo Alto, CA
2014 — 2015
Centralized UX · cloud, mobile, desktop
Cisco Webex Sr. UX Manager & Interaction Designer
San Jose, CA
2007 — 2014
15 designers · China, US
Earlier UX consultant/prototyper, UI developer — Cisco, YuMe, ValiCert, Outbridge
Bay Area
2000 — 2007
Individual contributor

Reducing complexity has always
been the job — first through
design, now through AI.

That's the throughline across security, data, cloud, and collaboration platforms — earlier in my career through design craft alone, and at Cohesity, increasingly literal: using AI itself to simplify how complex SaaS tools get built and used. It's what I'd bring to a VP of Design role next.